All services below require one hour minimum of service. Additional time is billed in fifteen minute increments. Rates effective October 1, 2004
Service Fees
Emergency Services ................................................. $195.00
(per hour, 24 hour immediate support, no appointment, between 8:00pm and 8:00am)
On-Site Technical Services ....................................... $125.00
(per hour, 1-hour minimum, billed in 15 minute increments thereafter)
On-Site Engineering and Specialized Services ............ $145.00 to $175.00
(per hour, 1-hour minimum, billed in 15 minute increments thereafter)
Diagnostics Fee .......................................................... $75.00
Remote Desktop or Timbuktu Tech Services or iChat Screen Sharing ................................................................................. $2.00 (per minute)
Travel Time Fees (outside of coverage zone)
Inland Empire / Palm Springs ...................................... $60.00
Orange County ........................................................... $50.00
San Diego County ....................................................... $85.00
Equipment Pick-Up and Delivery
Pickup/Delivery Charge ............................................... $45.00
(This includes equipment pickup and delivery for servicing only. This DOES NOT include setup, installation of any hardware or programs, or actual on-site repairs. All other services are quoted and billed separately.)
Software and Hardware Related Fees
Software Installation ................................................... $50.00
(per hour of labor, does not include operating system software.)
Hardware Installation .................................................. $85.00
(per hour of labor, not the same as hardware set-up service below. Network related such as RAID, CD-ROM carousels, specialized hardware.)
Data Transfer .............................................................. $70.00
(per hour of labor)
Carbon Copy or Disk Image .......................................... $100.00
(machine to machine cloning per machine)
New Computer Setup Package ..................................... $160.00
(Includes software updates, personalized settings, software/hardware installation, Internet set-up and 30 minutes of personal instruction.)
Networking Fees
Network Software Installation ....................................... $110.00
(per hour of labor)
Network Client Set-Up ................................................... $85.00
(per hour of labor)
Hardware Set-Up..................................................... $125.00 to $175.00
(per hour of labor)
Cat 5 Cable Wiring .................................................. $120.00 to $210.00
(starting at this range per drop)
Training Fees
On Site - Apple OS and Software .............................. $65.00 to $180.00
(per hour)
On Site - Third-Party and Specialized Software ......... $85.00 to $180.00
(per hour)